For an example of argumentative and intimidating approach not open to feedback please see response below - no lessons learned, 99% sure controvening data protection act. I personally had a terrible experience. Hands-off approach with a clear tendency to delay any repairs or provide any help that would involve them doing some work. Rude and condescending staff. No complaints procedure or information on how to complain. I finally got help after 3 months of tedious emails with no progress. I finally got help from managers after having to write a 3000 word essay highlighting their incompetencies. I was then argued with and again assumed to be a nuisance rather than simply working as a team who want the best for landlord/tenant/flat/letting agency, eventually came round after a 2 hour meeting where they actually listened to what I had to say by the end.
***FURTHER UPDATE***So I spoke to the director, and although I was still not satisfied, he agreed to knock off the admin charge for the cleaning.. I am currently now opening a dispute as they didnt actually do that, it was actually just to get me to agree to the costing. Got it all on email. They are just looking for any excuse to scam their tenants and get extra money.Absolutely disgusting how they have managed for so long doing what they do. We have just exited a property, leaving it in a FAR better state than what we moved in and they have the audacity to charge us for a sparkle clean - we got a cleaner in to make sure we werent charged. They have not provided proof yet, we have photos of the property on exit. When moving into the property, there was mould EVERYWHERE, the bathroom was thick with mould around the bath and in the groutwork. When we left, all of that was gone. The sofa which was in the house, was broken however, we was unaware until we had moved in. We had to wait for a month with a broken sofa to be told we would have to wait 3 months for a new one. We had no choice but to GIVE our year old sofas that were in storage, to the land lord in order for us to use the living space.DO NOT go with this agency, Ive had NOTHING but trouble with them, everyone who I know will be told not to go with them because they make a mockery out of people, but you dont find out until you sign your contract, how useless and RUDE they are.
We have rented several properties in both Leeds and Manchester. Dealing with agents has been a nightmare and something we have come to dread doing. Renting with Hudson Moody Wass was a refreshing change. Any repairs or problems we had with the property were dealt with swiftly. Staff were lovely and friendly. Weve only had one problem, which was a misunderstanding about a viewing. However as soon as we brought the issue to their attention it was handled very professionally. Both my partner and I would recommend them to anyone who is looking to rent in Leeds.
The worst customer service we have ever received. The unprofessional and dishonest attitude of the employees leaves a lot to be desired. On top of everything we literally got yelled at by Mr. Wass during our application process, which should actually be the honey moon phase of your tenancy. I honestly question the integrity of that place, we have been spoken to in a condescending way on pretty much every occasion. To the point we've decided not to take the promperty just moments before signing the contract and losing out on application fees. Not worth a while.I would like to mention that we did not change our minds with regards to the property, we would most certainly have rented it out... Perhaps if it was managed by a more serious property management company.
As a landlord I have received 5 star service from the HM Wass Team for several years now. They offer a professional, reliable service, quick to respond when required, fast sourcing of tenants and payments of rents. I have a varied portfolio, but HM Wass have removed all the usual hassles for me - highly recommended to you.
Hudson Moody Wass - Estate & Letting Agents is a UK Real Estate Agency based in Leeds, Yorkshire and the Humber. Hudson Moody Wass - Estate & Letting Agents is located at 4 York Pl, Leeds LS1 2DR, UK.
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