Great friendly helpful and easy to find. Really cannot ask for more
The worst car hire experience ever. Essentially deceived us out of 132 quid. Terrible customer service and awful people generally. Use any other brand at the airport and avoid Europcar.
Brilliant service brand new car
Possibly the worst customer service I have received in years. Booked and pre paid a 4 door Astra type vehicle as I was visiting family who are of an age and needed reasonable access to the back. Upon arrival I was told all they had left was a 2 door Corsa which I had no option but to take, this is a 2 door cheaper rental, was assured the manager (who was not in) would call me that day and at least sort out a refund on the difference, unsurprisingly a call did not take place. I called them the following day and again the manager was again not in but was again promised a call to sort it out. This did not happen. I left it 2 further days and called the head office who could not assist me until the rental period had ended! But opened a case file. 2 days later I returned the vehicle and asked to speak to the manager who again was not in (great job). Called the head office the following day and spoke to someone who said he could not assist me as it was with a case handler but he would walk down the corridor to chat to them. I asked if I could be put through to be told that they dont speak to the public!! Off he duly popped to have his chat and returned to say the matter was being dealt with and I should hear from them in a couple of days or by the end of the week. They could not deal with it any earlier as they have a lot of complaints to attend to apparently! Sort of sums them up. So from taking a booking they could not fulfil, not refunding the difference, getting zero returns of calls from our mythical manager, to a head office claims manager who cant speak to unimportant folk like customers my whole experience with europcar has been appalling. As a last point the car itself was clean inside but the bodywork left a lot to be desired with over 38,000 miles on the clock. Take what you will from this and should you book a rental through them Id wish you well, indeed if the manager of the Leeds Bradford airport branch is about wish him well from me, good luck with that one!!
Hi all I rented a vehicle from Europcar who are no longer located at the airport but at a car rental centre after a stressful flight I had been dropped off by shuttle bus to the car rental centre where I mistakenly booked at Avis. I booked a vehicle but they did not have my size vehicle which I then tried Europcar I was greeted by a young man who was on his training period who then showed me the true definition of customer service he was a very respectful person who then helped me to choose the right size vehicle which was fantastic he then helped me and my mrs with my luggage and helped me load it into the vehicle he then checked the vehicle for any extra damage and explained every control in detail and I then was on my way to start my holiday. When I returned the vehicle the weather was terrible where the young man greeted me with a smile in the rain he helped me with my luggage and helped me to the shuttle bus stop. I would HIGHLY recommend Europcar to anyone good luck with the job see you next year.
Europcar Leeds/Bradford Airport is a UK Car Rental based in Leeds, Yorkshire and the Humber. Europcar Leeds/Bradford Airport is located at Car Hire Centre, Harrogate Rd, Yeadon, Leeds LS19 7TU, UK.
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